Privacy Policy

1. Introduction

Welcome to Clasendra. We provide a multi-tenant gym management Software as a Service (SaaS) platform designed to help gym owners manage their operations, memberships, and billing efficiently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Data We Collect

To provide and improve our services, we collect varying types of information from our users and their gym members:

• Gym Owner Account Information: Account details such as name, email address, contact number, and business details.
• Member Details: Information provided by gym owner clients, including member names, phone numbers, email addresses, attendance records, and payment records.
• WhatsApp Phone Numbers: Phone numbers utilized for sending communications, reminders, and follow-ups via the Meta WhatsApp Business Cloud API.

3. How We Use Data

We use the collected information for various fundamental purposes related to our service offering:

• Facilitating general service delivery and functionality of the Clasendra platform.
• Sending automated WhatsApp notifications (e.g., membership reminders, follow-ups) via the Meta Business API.
• Processing membership payments and subscriptions securely through Razorpay.
• Sending essential push notifications directly to devices via Firebase Cloud Messaging (FCM).

4. Third-Party Services We Share Data With

We may share your data with trusted third-party vendors and service providers that perform services for us or on our behalf. These include:

• Meta / WhatsApp Business Platform: For handling messaging and member communications.
• Razorpay: To process secure transactions and recurring payments.
• Firebase (Google): For pushing real-time notifications to applications.
• AWS / Hosting Providers: For secure cloud hosting and infrastructure management.

5. Data Storage & Security

Security is a core priority at Clasendra. All application data is stored securely in robust PostgreSQL databases. We ensure that data is comprehensively encrypted at rest to prevent unauthorized physical access. Additionally, our multi-tenant SaaS architecture employs strict row-level tenant isolation, ensuring that data belonging to one gym is logically separated and entirely inaccessible to any other gym using our platform.

6. User Rights

You have the right to request access to, correction of, or deletion of your personal data. If you are a gym member, please contact your gym management directly, as they act as the data controller. If you are a gym owner and wish to exercise your rights, or if you need to submit a formal data deletion request, please visit our dedicated page:

7. Cookie Policy

We use fundamental cookies to operate our application, remember your login session, and enhance site navigation. We do not use intrusive third-party tracking or advertising cookies. By using Clasendra, you consent to our use of these essential cookies.

8. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer necessary, we securely delete or anonymize it in accordance with industry best practices.

9. Contact Us

If you have any privacy queries, questions or concerns regarding this Privacy Policy or our data practices, please reach out directly via email at: info@clasendra.com.